Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso, Cameroon, and Nigeria and plans to expand within the region. Our vision is to be the leading energy and financial services provider for millions of customers in developing countries.
We are recruiting to fill the position below:
Job Title: Shop Assistant
Locations: Abuja (FCT), Asaba - Delta, Akure - Ondo and Ibadan - Oyo
Employment Type: Full-time
Ensure customer satisfaction and provide professional customer support to all walk-ins.
Keep the store tidy and clean, this includes cleaning, mopping, etc.
Ensure the safety and security of all the company’s assets; stock, display products, computers, phones, fans, furniture, etc., within the store.
Control all access in and out of the store.
Keep up to date with special promotions and put up corresponding displays.
Maintain receipts, records, and withdrawals of the stock/retail point.
Ensure all statutory and obligatory payments are made on time: local government levies, security, waste management, maintenance, etc.
Prepare and disseminate all required reports on a daily/weekly/monthly basis to relevant parties/departments
Source for minor consumables which are not provided by the HQ, in line with the guidelines provided by the supply-chain department.
Oversee the work of any contractors and suppliers working within the store.
Ensure full compliance with health and safety guidelines within the store.
Collect payments from customers (Cash, POS, USSD, etc) and ensure all cash payments are deposited in the bank at the end of the day.
Handle all walk-in customer inquiries and complaints.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Ensure all customer problems/issues are escalated to the appropriate function in a timely manner.
Provide customers with information about Oolu products, payment plans & options.
Perform demos of all products for walk-in customers.
Gather information to accurately identify the customer’s solar needs and pass it on to the field team.
Seize opportunities to sell and upsell products when they arise.
Carry out daily/weekly/monthly stock and inventory activities
Deal with replacement issues.
Receive stocks from HQ and distribute them to the field team in line with agreed levels of stock that can be held at each level in field teams.
Reconcile stocks before general monthly reconciliation with the Supply chain team.
Monitor stock reorder levels and request for stocks as and when required.
Balance stock registers(Hub) with physical stock.
Ensure full compliance with stock control and management as provided by the supply chain team.
Provide sales support to the field team in terms of activations, after-sales, etc.
Generate potential leads for new sales and share them with the field team.
Coordinate with field agents to relay information collected at the level of partners and other general information.
Follow up with agents to ensure all issues, faults, etc are ticketed and all tickets are closed upon completion of tasks.
Follow up with agents with lamps in the repossession bucket and outstanding repairs.
Candidates should possess an FSLC / OND qualification.