Retention Manager At Willers Solutions Limited

Job Details

Job Title: Retention Manager At Willers Solutions Limited
Organisation: Willers Solutions Limited
Location: Lagos State
Min Work Experience: 5 year(s)
Qualification: B.Sc
Industry: Sales/ Business Development
Course: Related Discipline

Willers Solutions Limited - Our client, a reputable ISP firm is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Retention Manager

Location: Lagos

Job Summary

  • We are now seeking a Retention Manager to develop the customer-facing operation, delivering an excellent service to our existing customer base at all stages of the journey.

Job Responsibilities
Responsible for the management and performance of the company’s customer retention area:

  • You will lead, motivate, and develop a skilled team which delivers industry-leading service and retention levels through the development and application of disciplined operational techniques (sound operational skills a given)
  • You will manage a 4-fold growth in volumes by identifying and delivering efficiencies first, then by recruiting, appointing, and training staff where necessary (To deliver volume growth which drives profit improvement)
  • You will work within Operations and collaboratively with the Product and Pricing teams to optimize retention and adjustment performance along agreed criteria e.g. volume growth, lifetime value by engaging in effective stakeholder management.
  • You will identify and drive the transition of retention and adjustment activities from offline to online and deal with any resulting implications to optimize customer satisfaction and profitability.

Qualification / Skills and Experience Essential

  • Experience of working in a regulated environment.
  • At least 5 years’ experience running a business unit accountable for targets
  • Candidates should possess Bachelor's Degree qualification
  • Excellent grasp of developing process and continually improving efficiency and effectiveness.
  • Analytical skills
  • CRM
  • Proven track record in leading a team to deliver a first-class service to customers.
  • Accomplished in people and performance management.
  • Excellent grasp of policy lifecycle process and back-office functions

Method of Application
Interested and qualified candidates should send their CV to: omolara.kazeem@willerssolutions.com using the Job Title as the subject of the mail.

Application Deadline: 15 February, 2021


  • Email me jobs like this


    LATEST RELATED JOB VACANCIES IN NIGERIA


    First Excelsia Professional Services Limited - Our client, a major player in the FMCG sector is recruiting to fill the position be... Read more

    BASF South Africa (Pty) Limited - We are the world's leading chemical company because we offer intelligent solutions for our c... Read more

    Henri Consulting - Our client, a young dynamic very ambitious highly professional company with technical partners amongst the lead... Read more

    RELATED JOBS


    First Excelsia Professional Services Limited - Our client, a major player in the FMCG sector is recruiting to fill the position be... Read more

    BASF South Africa (Pty) Limited - We are the world's leading chemical company because we offer intelligent solutions for our c... Read more

    Henri Consulting - Our client, a young dynamic very ambitious highly professional company with technical partners amongst the lead... Read more

    LATEST JOB VACANCIES


    Henri Consulting - Our client, a young dynamic very ambitious highly professional company with technical partners amongst the lead... Read more

    Yetkem Institute of Catering & Hotel Management - A reputable and foremost school and catering school in Lagos State is recruiting... Read more

    Henri Consulting - Our client, a young dynamic very ambitious highly professional company with technical partners amongst the lead... Read more

    Copyright © 2021 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES