Recruitment For A Merchant Support Specialist At Arca Payments Company Limited In Lagos State

Job Details

Job Title: Recruitment For A Merchant Support Specialist At Arca Payments Company Limited In Lagos State
Organisation: Arca Payments Company Limited
Location: Lagos State
Min Work Experience: 1-2 year(s)
Qualification: OND, HND
Industry: Sales/ Business Development
Course: Marketing
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Job Vacancy Description

Merchant Support Specialist

Location: Head Office. Lagos

Description

  • As a Merchant Support Specialist, you will play a pivotal role in supporting the Business Development team with sales and technical competence.

Responsibilities

  • The focus will be to deliver compelling products and services to our clients’ customers using metrics, creativity, agility, resourcefulness, and grit.
  • Assist in the development of devices, Merchant Support and training materials to address identified areas for improvement.
  • To identify and onboard client /merchant partners across all the categories on our platform
  • Aggressively hunt and ensure the targets are met at the end of every month
  • Establish and nurture relationships with new and existing clients / merchants, ensure growth within every account entitled
  • Conduct client KYC, understanding client profiles and sales process effectively to navigate through the hierarchy of large/small clients
  • Ability to closely work with clients’ and internal teams to customize proposals/deliverables as per requirement
  • To submit weekly and monthly performance reports on requested intervals
  • Own and resolve merchant issues end to end via email and telephone

Educational Qualifications

  • Minimum of OND / HND or Bachelor’s degree in relevant field
  • Sales and Marketing background with Technical skills a plus

Experience:

  • Aggressive sales professional with 1-2 years of sales experience, preferably from FMCG, Retail, Banking, E commerce, Payments background
  • A proven track record of meeting and exceeding sales goals/targets as well as managing sales
  • Proficiency in MS applications and MS Excel, Pivot tables and reports
  • Excellent negotiation and communication skills with ability to share timely and appropriate information with teams and cross functional partners
  • Good analytical ability having experience managing P & L of clients
  • Should be a self-starter with strong ownership spirit.
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