High Value Relationship Manager At Airtel Nigeria in Abuja Nigeria

Job Details

Job Title: High Value Relationship Manager At Airtel Nigeria in Abuja Nigeria
Organisation: Airtel Nigeria
Location: Abuja
Min Work Experience: 2 year(s)
Qualification: No Specified Qualification
Industry: Marketing/ Public Relations
Course: Related Discipline
Recommended links

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: High Value Relationship Manager

Locations: Port Harcourt, Rivers & Abuja

Job Description

  • One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base.
  • This person is the primary contact person and will be responsible in servicing all aspects of the HV customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond & Platinum.
  • The Relationship Manager is customer centric and focused on maintaining high-quality of customer service;  develops strong relationships with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time.
  • Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.

Responsibilities

  • Diamond Customer Management.
  • Premier Customer Complaint Management.
  • Premier customer inactivity management.
  • Premier Customer Engagement.
  • Ensure collections on allocated Premier accounts

Qualifications

  •  A recognized university degree
  • Customer management / service experience post NYSC (no less than 2 years)
  • Understanding of the principles of CRM and Customer Management
  • Customer Management skills
  • Surveys and research and Trending skills
  • Strong Interpersonal Skills & People Centric
  • Strong numeric ability
  • Excellent Communication skills
  • Report writing
  • Understand CRM-CEM, Usage and Retention principles
  • Presentation making

Application Closing Date
Not Specified.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Executive Marketer At Brit Property Nigeria Limited
    Brit Property Nigeria Limited in (Lagos State)
    Brit Property Nigeria Limited is a reputable Real Estate Company Committed to providing landed properties and land banking investm... Read more

    Marketing Manager At Tetra Pak
    Tetra Pak in (Lagos State)
    Tetra Pak, we commit to making food safe and available, everywhere, and we protect what's good - protecting food, protecting p... Read more

    Trade Marketing Manager At Kimberly-Clark
    Kimberly-Clark in (Lagos State)
    Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 150 countries. Every day... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Executive Marketer At Brit Property Nigeria Limited
    Brit Property Nigeria Limited in (Lagos State)
    Brit Property Nigeria Limited is a reputable Real Estate Company Committed to providing landed properties and land banking investm... Read more

    Marketing Manager At Tetra Pak
    Tetra Pak in (Lagos State)
    Tetra Pak, we commit to making food safe and available, everywhere, and we protect what's good - protecting food, protecting p... Read more

    Trade Marketing Manager At Kimberly-Clark
    Kimberly-Clark in (Lagos State)
    Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 150 countries. Every day... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES