Head - Business Development & Customer Relationship At Orange Printing press

Job Details

Job Title: Head - Business Development & Customer Relationship At Orange Printing press
Organisation: Orange Printing press
Location: Lagos State
Min Work Experience: 5-10 year(s)
Qualification: B.Sc
Industry: Sales/ Business Development
Course: Related Discipline
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Orange Printing press is a large format print specialist that designs, produces, delivers and installs world-class graphics to a global client list of events, exhibitions, conferences and event organisers.

Our well equipped, facility enables it to offer extremely fast turnaround times and large volumes using a huge variety of techniques and substrates with state-of-the-art machines and equipments.

We are recruiting to fill the position below:

Job Title: Head - Business Development & Customer Relationship

Location: Shomolu, Lagos
Employment Type: Full-time

Job Objectives

  • To development business strategies and solutions to OPPCL, thereby increasing the company market share and generating more revenue for the company
  • To provide outstanding customer service to OPPCL clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals

Principal Duties / Responsibilities
Development of business solutions:

  • Brainstorms with the business development team to create new business strategies
  • Identifies sales and services that would appeal to old and new clients
  • Finds and follows new sales leads
  • Develops ways to improve the customer experience and build brand loyalty
  • Researches the printing market and industry trends
  • Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • Assesses printing materials and services statistics and prepares detailed reports on findings
  • Stays informed on the latest industry techniques and methods
  • Prepares annual budget for the department and tracks expenses relating to the budget

Generation of New Sales Leads:

  • Generates sales leads, building sustainable relationships with clients
  • Arranges business meetings and one-on-one conversations with prospective clients
  • Reports back to the management on sales leads results
  • Prepares sales contracts; following company rules and guidelines
  • Attends networking events

Client Management:

  • Negotiates sales contracts with clients
  • Builds trust and long-term relationships with clients/customers
  • Develops ways to improve the customer experience and build brand loyalty
  • Responds to customer service issues in a timely manner
  • Creates effective customer service procedures, policies, and standards
  • Achieves client’s expectations and satisfaction
  • Manages clients accounts and data base
  • Handles customers/clients issues and complaints
  • Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
  • Implements effective customer loyalty programs
  • Delivers a comprehensive service to enquiring customers
  • Delegates certain customer enquiries to specific teams
  • Manages a large number of incoming customers ‘calls and emails

Management of Business Development and Customer Service Team:

  • Supervises day-to-day operations in the customer service department
  • Motivates team members to exceed expected goals
  • Hires and trains new customer service executives
  • Manages the approved budget of the customer service department

Documentation of Sales and Clients Records:

  • Manages records of sales, revenue, and other important data
  • Maintains accurate records and document all customer service activities and discussions
  • Keeps a record of customer interaction and details of actions taken

Requirements

  • Qualification: Bachelor's Degree
  • Experience: 5 - 10

Salary
N2,000,000.00 - N2,500,000.00 Annually.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the "Job Title" as subject of the email.

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