Technical Support Officer At Trefoil Networks Limited

Job Details

Job Title: Technical Support Officer At Trefoil Networks Limited
Organisation: Trefoil Networks Limited
Location: Abuja
Min Work Experience: No Specified year(s)
Qualification: B.Sc
Industry: Engineering/ Technical
Course: Computer Science or Electrical Engineering
Recommended links

Trefoil Networks Limited is incorporated in Nigeria  and  Licensed by the NCC and the NBC. With over 15 years of operations, we have provided across every state in Nigeria, and most of West and Central Africa. In depth technological knowledge, ground breaking innovations, National and International partnering agreements, enable us to provide affordable and simple solutions that are specific to different user needs and applications.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Abuja
Unit: TFNET
Reports to: Technical Support Manager

Main Function

  • The Technical Support Officer works for the Division's Network Operation Center, as part of the Field and Technical Support Engineering Unit, including wireless network, Satellite and Internet Access sub systems and networked systems.

Role Responsibilities

  • Performs specialized duties in support of Network planning, installation, testing, and deployment of hardware (router, switches, gateways, etc.) and applicable software.
  • Responsible for day to day monitoring of networked systems and software hardware and storage components, maintaining equipment database and records, providing field support and installation, and providing online customer support.
  • Keeps a watchful eye over end nodes, taking preventative reporting steps to ensure many issues do not occur.
  • Responsible for supporting remote monitoring and management (RMM) software.
  • Monitors infrastructure health, security and capacity on a clientsТ environment.
  • Creates alerts (or УticketsФ) that identify and categorize the issue based on severity, alert type and other criteria.
  • Responsible for monitoring with a view to capture availability/performance/capacity metrics of customers sites.
  • Provides 1st level troubleshooting and repair via technical phone supports and emails to Resellers and End Users.
  • Any other duties as assigned by line manager or management
  • LAN / WAN Network design Technical Training for staff and customers. Responsible for all projects to be completed on time. And performs system integrations. Other assigned duties as applicable.

Qualifications / Experience

  • Degree in Computer Science or Electrical Engineering
  • Certification in Microsoft, Linux, or Cisco. Is an advantage
  • Experience in tech support, desktop support, or a similar role.

Competencies / Skills:

  • Proficiency in Windows / Linux / Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Behavioral Qualities / Other Competences

  • Detail Oriented
  • Personal integrity and high work ethical standards
  • Adaptability
  • Resilience
  • Logical thinking

How to Apply
Interested and qualified candidates should send their Applications to: careers@trefoilnetworks.com using the "Job title" as subject of the email.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES