Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
Wew are recruiting to fill the position below:
Job Title: Technical Support Engineer - Dynamics CRM
Ref number: 241467 Location: Lagos
About the Role
Dynamics CRM is a server-client application. An IIS-based web application that also supports extensive web service interfaces.
As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system. Supported by our quality assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What you’ll be doing:
Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.
What you'll need:
1-2 years’ experience in technical or customer support
Knowledge of ERP & CRM technology, SQL, OOP, Active Directory, IIS.
Strong researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some exposure with Microsoft technologies
What We Offer
A Career, not a job
Be part of something great
Opportunity to realise your full potential
Continuous personal and professional learning
Unleash your potential
Tek Experts is an equal opportunity employer.
We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.