Technical Support Engineer At Tek Experts

Job Details

Job Title: Technical Support Engineer At Tek Experts
Organisation: Tek Experts
Location: Lagos State
Min Work Experience: 1 year(s)
Qualification: No Specified Qualification
Industry: Engineering/ Technical
Course: Related Discipline
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Tek Experts is a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.

With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos

Description

  • Are you a natural problem solver looking for a company where you can fast-track your career?
  • We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.

About the Role

  • As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.
  • Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:
    • Azure
    • Dynamics
    • Office 365
    • Networking
    • Active Directory
    • Virtual Machines
  • You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.

What You'll Be Doing

  • Act as the advanced technical contact for troubleshooting customer issues
  • Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
  • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
  • Seek supplemental training to improve performance and develop a specialisation.

What You'll Need

  • At least 1 year’s experience in a technical or customer support role
  • Strong research, problem-solving and troubleshooting skills
  • Ability to work well independently and as part of a team
  • Excellent customer service skills
  • Passion for technology and learning
  • Good knowledge of at least one relevant technology.

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family
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