Tek Experts is a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.
With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.
We are recruiting to fill the position below:
Job Title: Technical Support Engineer
Are you a natural problem solver looking for a company where you can fast-track your career?
We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.
About the Role
As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.
Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:
You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.
What You'll Be Doing
Act as the advanced technical contact for troubleshooting customer issues
Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
Seek supplemental training to improve performance and develop a specialisation.
What You'll Need
At least 1 year’s experience in a technical or customer support role
Strong research, problem-solving and troubleshooting skills
Ability to work well independently and as part of a team
Excellent customer service skills
Passion for technology and learning
Good knowledge of at least one relevant technology.