Technical Support At Technical Support Associate

Job Details

Job Title: Technical Support At Technical Support Associate
Organisation: Technical Support Associate
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: B.Sc / B.A
Industry: Engineering/ Technical
Course: Related Discipline
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CR Services (Credit Bureau) Plc “CreditRegistry”, is the pioneer and leading credit bureau operator in Nigeria. Trusted with Nigeria’s largest credit information database, our subscribers include commercial banks, primary mortgage institutions, microfinance banks, finance houses, leasing companies, development finance institutions, telecommunication and other service providers.

We are recruiting to fill the position below:

Job Title: Technical Support Associate

Location: Lagos

Job Summary

  • We are looking for an experienced individual to join our professional services group.
  • The technical support associate will provide back end support to corporate customers while ensuring ticket resolution and customer satisfaction.

Essential Functions and Basic Duties

  • Provide phone and email-based technical support to customers while ensuring ticket resolution and customer satisfaction
  • Experiment with and test CreditRegistry’s software and properly document and report issues, errors or bugs in the software to the appropriate department.
  • Update documentations relating to CreditRegistry software and write new documentations for new features of the software.
  • Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
  • Train subscribers’ employees on the effective use of CreditRegistry software.
  • Set up software demonstrations for training and presentations.
  • Analyse data from the subscriber’s loan database for upload of the credit bureau system.
  • Ensure that client loan data is uploaded periodically (on a monthly basis).
  • Other responsibilities as assigned.

Requirement

  • Interested candidates should possess a Bachelor's Degree qualification. 

 

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