Service Fulfillment Engineer At ipNX Nigeria Limited

Job Details

Job Title: Service Fulfillment Engineer At ipNX Nigeria Limited
Organisation: ipNX Nigeria Limited
Location: Abuja
Min Work Experience: 1 year(s)
Qualification: B.Sc
Industry: Engineering/ Technical
Course: Computer Science / Computer Engineering / IT Related Disciplines
Recommended links

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Service Fulfillment Engineer

Job ID: 77
Location: Coscharis Plaza, Garki, Abuja
Department: Business Operations
Function: Service Delivery & Support
Reporting to: Team Lead, Network Core & Service Delivery
Travel Frequency: Occassional

Purpose of the Job

  • Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
  • He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
  • He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
  • He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
  • In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Expected Key Results:

  • Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
  • Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
  • Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
  • Reporting
  • Asset Management

Educational Qualifications

  • B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)

Functional Skills:

  • Understanding of Communications Networks. Cisco network certification is required.
  • A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
  • High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
  • Fluent English
  • Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

Work Experience:

  • At least 1 year experience within the telecoms space as a Network/Communications Engineer
  • A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
  • A good grasp of technical (wireless & wireline) installations and willingness to learn more
  • Practical Experience with Network Connectivity Devices (Routers & Switches)
  • Experience with LAN/WAN Network Design and Configuration
  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development
APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES