Service Engineer - Analytical Instruments At Alan & Grant

Job Details

Job Title: Service Engineer - Analytical Instruments At Alan & Grant
Organisation: Alan & Grant
Location: Lagos State
Min Work Experience: 1-3 year(s)
Qualification: B.Sc
Industry: Engineering/ Technical
Course: Electrical Engineering / Electronics, Biomedical Engineering or Physics
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Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position below:

Job Title: Service Engineer - Analytical Instruments

Location: Lagos
Job Type: Full time
Industry: Health Care

Job Description

  • Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty.
  • Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices
  • Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules.
  • Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations.
  • Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of Life Technologies Instrumentation.
  • Assures the professional relationship with existing customers to achieve customer loyalty to our company.
  • Utilization of the Escalation Procedure as appropriate.
  • Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.
  • Coordinates own work schedule with relevant partners (service coordinator, team leader, colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc. (via email or written)
  • Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services.

Requirements

  • Minimum of 1-3 years cognate experience
  • Minimum of a B.Sc in Electrical Engineering / Electronics, Biomedical Engineering or Physics
  • Experience in Clinical Engineering is highly desired.
  • Very good working knowledge of computers in general with proficiency in the MS Office Suite
  • Analytical / troubleshooting skills (Electronics/Electro-mechanical)
  • Willingness to travel through Africa and Europe (50% - 75%)
  • Good verbal and written command of the English (technical) language
  • Valid passport & Driving licensed is required.

Application Closing Date
Not Specified.

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