Senior Engineer, Enterprise Services II At 9mobile

Job Details

Job Title: Senior Engineer, Enterprise Services II At 9mobile
Organisation: 9mobile
Location: Lagos State
Min Work Experience: 4 year(s)
Qualification: (B.Sc)
Industry: Engineering/ Technical
Course: Related Discipline
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9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Senior Engineer, Enterprise Services II

Job ID: IRC4469
Location: Lagos, Nigeria

Job Summary

  • Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite

Principal Functions

  • Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
  • Proffer long term solutions to repetitive enterprise links degradation affecting customer's network quality and availability.
  • Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
  • Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
  • Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
  • Maintain a detailed and updated database of all operational enterprise customer links.
  • Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.
  • Attend service review meetings with enterprise customers and internal stakeholders.
  • Maintain an up to date database of all the work orders for all enterprise customers.
  • Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
  • Maintain detailed reports of enterprise outages across the network.
  • Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements

  • First Degree in a related Engineering field
  • Minimum of Four(4) years  post NYSC work experience

Knowledge:

  • IP/MPLS Technologies
  • Telecommunications & Mobile Network Standards & Specifications
  • Network Administration

Skills:

  • Problem Solving / Analytical thinking
  • Customer management
  • Good Communication
  • Teaming

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus
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