NOC Engineer At Ascentech Services Limited

Job Details

Job Title: NOC Engineer At Ascentech Services Limited
Organisation: Ascentech Services Limited
Location: Lagos State
Min Work Experience: 1-3 year(s)
Qualification: B.Sc/ Diploma
Industry: Engineering/ Technical
Course: Electronics/ Communications/Computer science
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Ascentech Services Limited - Our client, a leading ISP (Internet Service Provider) is currently recruiting suitably qualified candidates to fill the position below:

Job Title: NOC Engineer

Location: Lagos
Employment Type: Full-time

Core Requirements and Responsibilities

  • Proactive monitoring of availability and performance of Network elements, infrastructure and data center using existing tools.
  • Act as the First Point of Contact for incidents, escalations and business-impacting technology issues.
  • Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
  • Assist in performing root cause analysis and root cause fixes.
  • Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
  • Send out regular communication on the status of incidents.
  • Document incident details and troubleshooting steps followed along with timelines.
  • Work with problem manager to track problem resolutions to ensure the incident did not recur.
  • Perform other tasks defined by the management team.
  • Willing to in a 24x7 Work environment on shift system

Job Description

  • The role will primarily focus on monitoring, assisting with incident resolution, and ensure high availability of our infrastructure and Network Elements.

Qualification / Work Experience

  • Higher Diploma / Bachelor degree in Electronics/ Communications/Computer science
  • Work Experience – 1- 3 years’ experience in telecom NOC.

Knowledge, Skills and Abilities:

  • Good verbal and written communication skills
  • Able to understand technical terms.
  • Ability to perform high-level troubleshooting of infrastructure and application issues.
  • Working knowledge on Huawei M2000, U2000 is preferable.

Key Words:

  • NOC Engineer U2000 M2000
  • Network monitoring Escalations

Method of Application
Interested and qualified candidates should forward their CV to: cv@ascentech.com.ng using the “Job Title” as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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