Network Support Engineer At ipNX Nigeria Limited

Job Details

Job Title: Network Support Engineer At ipNX Nigeria Limited
Organisation: ipNX Nigeria Limited
Location: Lagos State
Min Work Experience: Not Specified year(s)
Qualification: B.Sc / B.Eng
Industry: Engineering/ Technical
Course: Computer Science / Computer Engineering / Electrical-Electronics Engineering
Recommended links

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Network Support Engineer

Job ID: 22
Location: Lagos
Department: Enterprise Service Management
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom

Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
  • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

Expected Key Results (Detailed KPIs):

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint / open tickets to closure
  • Timely Escalation / feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills

  • (B.Sc / B.Eng) in Computer Science / Computer Engineering / Electrical-Electronics Engineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • Hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

  • Customer Focus
  • Tech-savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

 

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES