Job Openning For A Support Engineer At Cobranet Limited In Lagos State

Job Details

Job Title: Job Openning For A Support Engineer At Cobranet Limited In Lagos State
Organisation: Cobranet Limited
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: BSC
Industry: Engineering/ Technical
Course: Computer Science
Recommended links

Job Vacancy Description

Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe.

We recruiting to fill the vacant position below:

Job Position: Support Engineer

Job Location: Lagos

Job Description

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case.Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)

Personal Responsibilities

  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums

Academic / Education Qualifications

  • Preferred: A B.Sc (or equivalent) in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • A previous experience in support or IT department.

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

General Skills:

  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.

Language Qualifications:

  • Good verbal and writing skills in English are mandatory.

How to Apply
Interested and qualified candidates should send their Applications and CV to: support.hire@cobranet.ng using the "Job Title" as the subject of the mail.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Manager of IT Operations at Hugo Technologies
    Hugo Technologies in (Lagos State)
    By reimagining the future of its job, Hugo is changing the course of a continent. We primarily invest on the finest African talent... Read more

    iOS Engineer At Oyeth Consult Limted
    Oyeth Consult Limted in (Nationwide)
    Oyeth Consult Limted - Our client are advocates of people going through mental health and emotional problems. We know their strugg... Read more

    Civil Engineer At Total Child School
    Total Child School in (Lagos State)
    Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES