IT Technical Support Officer In Lagos State

Job Details

Job Title:	IT Technical Support Officer In Lagos State
Organisation:	PR24
Location:	Lagos State
Min Work Experience:	No Specified year(s)
Qualification:	HND
Industry:	Engineering/ Technical
Course:	Engineering

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Job Vacancy Description

PR24 is a specialist provider of risk management solutions and security services. We incorporate pre-emptive contingency planning and reporting, countrywide threat level assessment, risk mitigation advisory including the deployment of multi-skilled responders tailored to the unique needs of each client.

We are recruiting to fill the position below:

Job Position: IT Technical Support Officer

Job Location: Lagos

Job Description

The IT technical support officer maintains the computer networks/systems of the organization and that of its clients ensuring that they run smoothly and providing technical support and advice to computer users.
You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.
You will be right at the heart of matters as you need to deal directly with employees and clients who have technical problems such as trouble with their email accounts, forgotten passwords e.t.c.
Shift and on-call work may be required.

Responsibilities

Repairing equipment and replacing parts
Supervising junior engineering and technical staff
Talking to clients and computer users to determine the nature of problems
Responding to breakdowns
Installing and configuring computer hardware, software, systems, networks, printers, scanners and more
Investigating, diagnosing and solving computer software and hardware faults
Agreeing call-out timescales
Maintaining records of software licences
Managing stocks of equipment, consumables and other supplies.
Obtaining replacement or specialist components, fixtures or fittings
Ensuring compliance with health and safety legislation
Checking computer equipment for electrical safety
Planning and undertaking scheduled maintenance upgrades.

Requirments

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritise your workload
Attention to detail.

How to Apply
Interested and qualified candidates should send their Applications to: careers@pr24nigeria.com using the "Job Title" as subject of the email.

0906 809 7513

IT Technical Support Officer In Lagos State

Job Details

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