Eat 'N' Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry.
Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has about 100 stores (outlet) across Nigeria and still growing.
We are recruiting to fill the position of:
Job Title: IT Support Associate
Employment Type: Full Time
The IT support Associate will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Executive.
The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and The Companies ERP plus general maintenance of all IT-related hardware/software.
The position provides exposure to a broad range of IT-related projects and activities
Key Aims and Objectives
Escalating IT issues to the IT Support Executive where necessary
Responsible for managing backups and tape rotation
Diagnosing and resolving technical issues
Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
Providing desktop and server support
Supporting and maintaining MS Server, Pulse, Microsoft Dynamics RMS, Focus and NAV
Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Fault finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Ensuring all logs for equipment and users are maintained
Setting up and configuring new servers
Installing authorized software to core server
Creating purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Providing support for MAC PCs
Preparing documents, meeting materials and correspondence
Performing basic administrative support duties, as required, to meet specific operational objectives
Performing miscellaneous job-related duties as assigned by the IT Support Executive
Working extra hours to meet deadlines, as required and where reasonable
Providing assistance as required to the IT Support Executive
Providing assistance and support to colleagues in IT-related matters
Ensuring that a high level of customer service and support is provided to all internal and external customers
A recognised diploma/degree in IT or Engineering
Hands-on network engineering experience implementing and administrating network devices
Desktop, laptop and mobile devices installation and problem resolution
Able to configure networks for fast, secure, reliable operation.
Good analytical and problem-solving skills to assess network performance and recommend changes.
Hands-on experience with network monitoring and network diagnostic tools.
Good interpersonal skills to communicate with users, vendors and other IT personnel.
Project management skills .
Ability to prioritise and multitask.
Note: Only qualified candidates will be contacted.