ipNX Technical Support Engineer (i-TAC Engineer) At ipNX Nigeria Limited

Job Details

Job Title: ipNX Technical Support Engineer (i-TAC Engineer) At ipNX Nigeria Limited
Organisation: ipNX Nigeria Limited
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: B.Sc / B.Eng
Industry: Engineering/ Technical
Course: Computer Science / Computer Engineering / Electrical - Electronics Engineering
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ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: ipNX Technical Support Engineer (i-TAC Engineer)

Job ID: 22
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency: Seldom

Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
  • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports.

Educational Qualifications & Functional Skills

  • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical - Electronics Engineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning.
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