Head, Regional Office At PricewaterhouseCooper (PwC) Nigeria

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PricewaterhouseCooper (PwC) Nigeria - Our client is a development finance institution involved in providing short and medium-term loans, risk bearing services as well as trade and market information and export advisory services to the Nigerian export community.

They are recruiting to fill the position of:

Job Title: Head, Regional Office

Reference No.: 130-PEO01178
Location: Lagos
Employment Type: Permanent
Department: People & Change Nigeria

Roles & Responsibilities
The role holder will:

• Implement the organisation’s marketing and channel optimisation strategies at the regional office
• Coordinate the execution of customers' acquisition and retention strategies targeted at the organisation’s project finance customers to maximize market penetration, customer growth, profitability and sector development
• Provide advisory services to small and medium sized non-oil exporters within the regional office area
• Coordinate recovery as well as credit performance monitoring efforts for customers within the purview of the regional office
• Provide input in the articulation of the business development division’s strategy/ plan for customer acquisition and retention.
• Execute the Bank's marketing strategy within the target market segments (agro-allied, manufacturing, services and solid minerals) at the regional area office to increase its market share.
• Contribute to the formulation of strategies required to acquire and sustain accounts in the defined target sectors ( i.e Manufacturing, Agro- Allied, Services and Solid Minerals)
• Coordinate execution of the Bank's marketing strategy to increase the Bank’s market share in trade finance:
  • Customer visits
  • Targeted advertisements and awareness campaigns
  • Exporters enlightenment programs
  • Trade fairs and conferences etc.
• Ensure proper completion of credit application forms by customer and adequacy of supporting documentation
• Ensure timely scheduling and conduct of appraisal visits.
• Ensure proper due diligence on customers as required.
• Ensure accurate and complete documentation of credit appraisal findings.
• Review trade finance applications (in line with the Bank’s policy) and make appropriate recommendations/decisions.
• Manage the Bank's trade finance portfolio and monitor the quality of existing customer relationships on a continuous basis.
• Intervene to resolve sensitive or complex relationships issues to ensure customer satisfaction and escalate as required.

The role holder will:

• Develop concepts for promotional campaigns targeted at exporters within the regional area office
• Participate in product launches at areas within the purview of the regional office.
• Participate in awareness campaigns, fairs, conferences etc aimed at promoting the Bank’s products and services.
• Identify customer/ market needs at the regional area office and proactively seek to provide products/services to meet these needs.
• Monitor and ensure the branch meet its customers acquisition and retention target.
• Provide advisory services and trade information to small and medium sized non-oil exporters within the regional area office:
  • Business plan development
  • Feasibility studies
  • Financial advisory services (e.g. sources of cheap funds, application details etc.)
• Ensure timely and efficient handling of all correspondences from or to regional office
• Intervene to resolve sensitive or complex relationships issues t ensure customer satisfaction and escalates as required.
• Liaise with Service Desk at the Head Office to ensure timely resolution of customer
• Monitor the implementation of the unit’s budget
• Conduct credit performance monitoring visits for project sites within the purview of the regional area office
• Represent the Bank in seminars, workshops, meetings etc, as required and make recommendations/ report to ED, Business Development.

The role holder will:

• Review and approve bank and cash transactions in line with authority limits.
• Ensure all bank and cash transactions at the Regional office are adequately documented and forwarded to the head office for posting
• Monitor the implementation of the branch’s budget.
• Manage the welfare of staff at regional office.
• Manage relationship with the respective vendors servicing the regional area office
• Review the branch’s performance and conduct performance appraisal of subordinates.
• Prepare and submit activity and performance reports to the ED, Business Development.

Requirements

• First Degree or its equivalent in Finance, Economics, Business Administration or related discipline.
• Minimum of twelve (12) years cognate experience, with at least two (2) year supervisory experience.
• Strong Credit skills and significant exposure in trade/ project finance
• Proven experience in marketing project/ trade finance products. The candidate must demonstrate experience and knowledge of designing and selling project/ trade finance products.
• Excellent verbal and written communication skills and ability to make presentations to Management/ Board and other stakeholders as may be required.
• Significant understanding of the operations of an Export Credit Agency
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
• Willingness to work extra hours where required in order to achieve the Bank’s objectives.
• General understanding of the objectives and purpose of a development finance institution.