Engineer - Inshop Technical Support At Proten International in Rivers State Nigeria

Job Details

Job Title: Engineer - Inshop Technical Support At Proten International in Rivers State Nigeria
Organisation: Proten International
Location: Rivers State
Min Work Experience: 1-3 year(s)
Qualification: HND
Industry: Engineering/ Technical
Course: RELATED DISCIPLINE
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Proten International - Our client in the Telecommunication Industry is recruiting to fill the position below:

Job Title: Engineer - Inshop Technical Support (Field Support Engineer)

Locations: Lagos, Abuja, Ibadan-Oyo and Port Harcourt-Rivers
Employment Type: Full-time

Job Requirements

  • First line contact, providing technical assistance to all walk in customer at Shops
  • Assist in after sales device setup, installation, and configuration processes for new subscribers
  • Create a positive customer experience
  • Assist / guide customers to handle different hardware and software application as required
  • Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
  • Liaise with device & terminals unit, for all hardware errors & related replacement cases
  • Document help desk tickets/resolutions, and maintain defective device inventory list for shop
  • Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Essential Attributes:

  • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
  • Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player

Desired Attributes:

  • Relevant Industry Experience, been on the front end handling customers and team.

Qualifications

  • HND / Graduate / Post Graduate in Electrical / Electronics / Computer / Communication/Info Tech

Desired Experience:

  •  1 to 3 years in similar profile

Salary
N60,000 Monthly

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