Avaya Support Engineer At Simba Infrastructure Limited

Job Details

Job Title:	Avaya Support Engineer At Simba Infrastructure Limited
Organisation:	Simba Infrastructure Limited
Location:	Lagos State
Min Work Experience:	No Specified year(s)
Qualification:	HND / B.Sc
Industry:	Engineering/ Technical
Course:	Related Discipline

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Simba Infrastructure Limited is a leading provider of Business-to-Business technology infrastructure solutions, in Nigeria, and an Avaya exclusive Business Partner. We are the only organization that has fully Accredited Engineers for APDS (Avaya Professional Design Specialist), ACSS (Avaya Certified Support Specialist) and ACIS (Avaya Certified Implementation Specialist) in West Africa.

We are recruiting to fill the position below:

Job Title: Avaya Support Engineer

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

Engineer will be responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.
This role includes Avaya problem management, client liaison, technical architecture and product development.
Support typically takes the form of investigating, resolving problems, and incident handling.
Implementation and Support of Avaya Components
Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers
Avaya servers management and upkeep
Avaya End-user training
Documentation
A flexible work schedule is a requirement, one must be able to work nights and weekends when necessary.

Knowledge / Experience

Minimum of Bsc or HND in Computer science, information technology or any related field
Supports of Avaya Contact and Telephony infrastructure including Avaya CM, IP Office SIP, AACC, ACCS, etc
This individual will have experience in implementation, administering and support of Avaya technologies as well as a good understanding of IP telephony supporting and contact centre environment.
Basic knowledge in networks (LAN, WAN, MAN)

Skills:

Excellent verbal and written communication, interpersonal and customer service skills.
Self-starter, able to work independently and as part of a team in a fast-paced environment.
Invent technical solutions to complicated problems
Detailed knowledge of Avaya aura and SME Solution
Superior interpersonal, verbal and written communication skills
Time management and prioritization skills
Ability to develop strong working relationships
Ability to manage multiple activities and changing priorities
Ability to work under pressure and to meet tight deadlines
Self-starter with the ability to take the initiative and master new tasks quickly
Methodical, attention to detail.

Method of Application
Qualified and interested candidates should send their resume with cover letter to: recruitment2@simba.com.ng using the Job Title as the subject of the mail.

0906 809 7513

Avaya Support Engineer At Simba Infrastructure Limited

Job Details

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