EFFECT OF SOCIAL AWARENESS SKILL ON THE SALES VOLUME OF THE HOSPITALITY ESTABLISHMENT (A CASE STUDY OF LE MERIDIAN HOTEL)

Chapter 1

1.1 BACKGROUND OF THE STUDY

The driving force behind success is social awareness, the cornerstone of emotional intelligence. It comes first from being self-aware and being able to manage yourself and your own emotions, and then develops from an understanding of the people around you. When you become socially aware, you are better able to empathize with others’ emotions, as well as the intent behind their actions. You are also better able to understand your environment and recognize the factors that influence people and impact outcomes.

At the heart of social awareness is empathy. True empathy combines understanding both the emotional and the logical rationale that goes into every decision. Leaders who can develop this level of awareness, and empathize with others, are better able to adapt, persuade and motivate their team to achieve greater results.1 James was unable to accomplish this, whereas Sara excelled.

Understandably, social awareness skills are highly regarded as critical attributes of today’s successful business leaders. It is taken for granted that top managers like James have the expertise, business knowledge and technical skills to do their jobs. In a highly competitive market, the real advantage is found in leaders, like Sara who exhibit a high emotional IQ with a well-developed social awareness.

The most effective people in organizations naturally use their emotional radar to sense how others are reacting, and they fine-tune their own response to push the interaction in the best direction. As the former Chairman and CEO of General Electric, Jack Welch states, “a leader’s intelligence has to have a strong emotional component. He has to have high levels of self-awareness, maturity, and self-control. No doubt emotional intelligence is rarer than book smarts, but it is actually more important in the making of a leader. You simply can’t ignore it.”

Business studies conducted by corporations around the globe have demonstrated the impact of social awareness and the interpersonal skills in leaders and employees on the overall success of an organization.2 Leaders who exhibit strong emotional IQ tendencies consistently outperform their counterparts and have a strong track record of increased sales, significant cost savings and higher employee and customer satisfaction. Corporations have come to recognize the economic impact of emotional IQ and seek out these traits in potential leaders.

The unique thing about emotional and socials skills is that, unlike traditional IQ, emotional IQ can be improved. Emotional competencies and social awareness can be routinely assessed and, with guidance, practice and training, can be developed and fine-tuned. The research intends to investigate the effect of social awareness skills on the sales volume of the hospitality establishment

1.2 STATEMENT OF THE PROBLEM                  

The problem confronting this research is to determine the effect of social awareness skills on the sales volume of the hospitality establishment

1. 1.   RESEARCH   QUESTION
2. What is the nature of social awareness and social awareness skill.

1. What is the effect of social awareness skill on the sales volume of the hospitality establishment.

1.4     OBJECTIVE OF THE STUDY

1.   To appraise social awareness and social awareness skill

2     To determine the effect of social awareness skill on the sales           volume of the hospitality establishment

1. 1. SIGNIFICANCE OF THE STUDY

The research shall proffer a conceptual analysis of social awareness skill and its significance in enhancing increased sales volume in the hospitality establishment.

It shall also serve as a source of information on social awareness.

1. 1. STATEMENT OF HYPOTHESES
2. H0    The level of social awareness in hospitality establishment         is low

H1    The level of social awareness in hospitality establishment         is high

2      H0    Increased sales volume is not significant in hospitality              establishment

H1    Increased sales volume is significant in hospitality         establishment

3      H0    The effect of social awareness on sales volume in        hospitality establishment is low

        H1    The effect of social awareness on sales volume in        hospitality establishment is high

1. 1. SCOPE OF THE STUDY

The study examines the effect of social awareness on the sales volume of hospitality Establishment

1.8   DEFINITION OF TERMS

SOCIAL AWARENESS

Social awareness facilitates a person   know what others think about him. Understanding others is essential to success in business and services.social awareness is the ability to understand and respond to the needs of others. Understanding other people’s feelings is central to emotional intelligence. Get this wrong and you will be seen as uncaring and insensitive. Getting it right is essential for success

EMPATHY DEFINED

Empathy is really about acknowledging the emotions of others, being thoughtful and considerate of their feelings, and making decisions that take those feelings into consideration.