Web Developer / Technical Support Officer At A leading Web Hosting Company

Job Details

Job Title:	Web Developer / Technical Support Officer At A leading Web Hosting Company
Organisation:	A leading Web Hosting Company
Location:	Lagos State
Min Work Experience:	No Specified year(s)
Qualification:	No Specified
Industry:	Software/ Programming/ Web development
Course:	Related Discipline

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A leading Web Hosting Company in Nigeria is currently recruiting suitable and qualified candidates to fill the position below:

Job Title: Web Developer / Technical Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

We seek talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the Nigeria's leading web hosting companies.
This is not a typical technical support representative role!
We want people who can identify customers’ needs and consistently meet their expectations. If that’s you, read on!

The Role

As a Technical Support Representative, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
These customers need your help with issues that they cannot resolve on their own.

What You Will Do

You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
Your goal is to ensure that the customer has a positive experience with their product/service.

What We Are Like

The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for a certain periods of time.
Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out. We are an Equal Opportunity Employer.

Candidate Requirements

Graduate, not more than 30 years
Must have completed NYSC.

What You Bring To The Table:

Your ability to woo others with your written and verbal communication skills in the English language
Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
Your reliability to work assigned shifts and complete work as expected
Your experiences in the areas of technical support and customer service
Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience.

Proficiency:

Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following (wordpress, joomla, Opencart)
Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following (wordpress, joomla, Opencart)

Salary
N75,000 - N150,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: cv@qservers.net using the Job Title as the subject of the email.

0906 809 7513

Web Developer / Technical Support Officer At A leading Web Hosting Company

Job Details

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