Web Developer / Technical Support Officer At A leading Web Hosting Company

Job Details

Job Title: Web Developer / Technical Support Officer At A leading Web Hosting Company
Organisation: A leading Web Hosting Company
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: No Specified
Industry: Software/ Programming/ Web development
Course: Related Discipline

A leading Web Hosting Company in Nigeria is currently recruiting suitable and qualified candidates to fill the position below:

Job Title: Web Developer / Technical Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • We seek talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the Nigeria's leading web hosting companies.
  • This is not a typical technical support representative role!
  • We want people who can identify customers’ needs and consistently meet their expectations. If that’s you, read on!

The Role

  • As a Technical Support Representative, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
  • Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
  • These customers need your help with issues that they cannot resolve on their own.

What You Will Do

  • You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
  • When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
  • You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
  • Your goal is to ensure that the customer has a positive experience with their product/service.

What We Are Like

  • The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for a certain periods of time.
  • Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out. We are an Equal Opportunity Employer.

Candidate Requirements

  • Graduate, not more than 30 years
  • Must have completed NYSC.

What You Bring To The Table:

  • Your ability to woo others with your written and verbal communication skills in the English language
  • Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
  • Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
  • Your reliability to work assigned shifts and complete work as expected
  • Your experiences in the areas of technical support and customer service
  • Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
  • Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience.

Proficiency:

  • Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following (wordpress, joomla, Opencart)
  • Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following (wordpress, joomla, Opencart)

Salary
N75,000 - N150,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: cv@qservers.net using the Job Title as the subject of the email.



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