Virtual Customer Service Representative At West African Vocational Education (WAVE)

Job Details

Job Title: Virtual Customer Service Representative At West African Vocational Education (WAVE)
Organisation: West African Vocational Education (WAVE)
Location: Lagos State
Min Work Experience: Not Specified year(s)
Qualification: HND
Industry: Customer Service
Course: Related Discipline
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West African Vocational Education (WAVE) is a Nigeria-based social enterprise that addresses widespread youth unemployment in West Africa by training underserved but self-motivated youth with industry relevant work skills and crucial employability skills. With over 5,000 candidates pre-assessed and over 50% trained through WAVE Academy, the candidates are work-ready and eager for immediate hiring.

We are recruiting to fill the position below:

Job Title: Virtual Customer Service Representative

Location: Lagos (Virtual)
Employment Type: Full-time
Work Hours: 8 am - 5 am

Responsibilities

  • Answer phone calls.
  • Answer emails or online chat messages.
  • Address customer concerns.
  • Direct customers to other resources when appropriate.
  • Engage in telemarketing.

Requirements

  • Must be emotionally intelligent
  • Ability to problem solve
  • Should have the required empathy in peculiar situations
  • Problem solving and critical thinking
  • At least an HND in related fields
  • Should have a smartphone ( laptop is a bonus)
  • Gender Preference: Female

Salary
N40,000 - N50,000 Monthly.

 

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