Trainer - Customer Service At ConSol

Job Details

Job Title: Trainer - Customer Service At ConSol
Organisation: ConSol
Location: Lagos State
Min Work Experience: 3 year(s)
Qualification: B.Sc / HND
Industry: Customer Service
Course: Related Discipline
Recommended links

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Trainer - Customer Service

Location: Oshodi, Lagos
Employment Type: Full-time

Objective / Purpose

  • Ensure all training needs of Contact Centre are met.

Job Duties/ Responsibilities / Accountabilities

  • Identify and develop training programs to meet Contact Centre operational needs
  • Ensure that the training objectives are aligned with organization’s short, medium and long term goals
  • Develop specific training curriculum and modules to improve performance and address the skills gaps and performance deficiencies identified by the Quality Assurance Team.
  • Maintain a calendar of training programs designed to meet both the internal business requirements and external revenue generating opportunities.
  • Manage the interface and the interactions with ConSol’s training Partners e.g. QAI Global.
  • Conduct regular feedback surveys from training programs provided to both internal and external customers, collate and present results to Management.
  • Ensure the availability of appropriate training materials for executing training program
  • Regularly review course curriculum and content to ensure parity with industry-standard contents.
  • Manage the logistics and resource planning for executing training program for internal and external customers.
  • Be responsible for training, coaching, mentoring and human capacity development of staff and external training delegates

Requirements
Education Qualification:

  • Bachelor’s Degree or HND.

Professional Qualification:

  • Relevant Contact Centre Operations Certification
  • Relevant Training Certification

Experience:

  • Minimum of Three [3] years relevant work experience in the Contact Centre
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry

How to Apply
Interested and qualified candidates should send their Resume to: apply@consollimited.com with the Role as the subject of the email.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES