Test Center Administrator At Dragnet Solutions Limited

Job Details

Job Title: Test Center Administrator At Dragnet Solutions Limited
Organisation: Dragnet Solutions Limited
Location: Lagos State
Min Work Experience: 1 year(s)
Qualification: BSc
Industry: Customer Service
Course: Related Discipline
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Dragnet Solutions Limited is a firm that specializes in the design, development and implementation of people screening solutions that can be deployed in a variety of uses covering both the workplace and the educational arena.

We are recruiting to fill the position of:

Job Title: Test Center Administrator

Location: Lagos
Working days / hours(s): Monday-Friday, 8 a.m-5pm. 

Job Description

  • We are seeking to recruit a Test Center Administrator. The Test Center Administrator (TCA) will serve as the face of Dragnet in test centres around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. 
  • The position requires TCA's to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. 

Responsibilities

  • Maintain and apply expert knowledge of test center policies, practices and procedures
  • Greet examinees and verify identification
  • Administer and proctor tests
  • Register and prepare candidate scorecards
  • If applicable, digitally scan and record candidate fingerprint identification 
  • Continuously monitor candidates as they complete exams
  • Resolve or report candidate issues with urgency  
  • Secure all computer software in the test center at all times
  • Reboot computer servers and reset passwords as necessary
  • Report any occurrences outside company guidelines to corporate management
  • Ability to be flexible with scheduling based on Dragnet capacity requirements 

Required Conduct: 

  • Ensure every candidate receives a fair test
  • Represent Dragnet's vision, mission and values 
  • Inspire others to succeed 
  • Ensure your test center provides a best-in-class and comfortable testing experience 
  • Permit only eligible candidates 
  • Safeguard the test center from misconduct 

Required Qualifications & Experience

  • B.Sc in any discipline
  • A Female is preferred due to gender balance
  • One-year customer service-related experience required
  • Ability to communicate with candidates effectively and with professionalism and authority 
  • Ability to learn and apply operational and maintenance instructions, and other job documents 
  • Ability to write detailed reports and correspondence
  • Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
  • Familiarity with Microsoft Windows-based computer programs
  • Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) 
  • Must be willing to work Saturdays.

Physical Requirements:

  • Ability to remain in a stationary position for extended periods of time while administering exams
  • Ability to perform periodic walk-throughs  
  • Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
  • Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
  • Ability to enroll and pass a background check for administering federal government client exams 

 

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