Technical Service Supervisor At SIMS Nigeria Limited

Job Details

Job Title: Technical Service Supervisor At SIMS Nigeria Limited
Organisation: SIMS Nigeria Limited
Location: Lagos State
Min Work Experience: 8-10 year(s)
Qualification: HND / B.Sc
Industry: Project Management
Course: Electrical / Electronics, Mechanical Engineering or any other relevant discipline.
Recommended links

SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Technical Service Supervisor

Location: Lagos

Job Description

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibilities

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring of same.
  • Review of daily working report with team and taking corrective measures.
  • Cordination with spareparts officer for raising the parts orders & tracking.
  • Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. productivity / DWR Accuracy, etc.
  • Ensure quality service delivery with minimum repeate repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of sparepart failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring andа completion of AMCs (Annual Maintenance Contract).
  • Responsible for improving service center hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly / quarterly spare parts counting and labeling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, back end and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience / Qualifications

  • Minimum of HND / B.Sc. in Electrical / Electronics, Mechanical Engineering or any other relevant discipline.
  • Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
  • Good knowledge of a recognized ERP package
  • Ability to think outside box
  • Customer relationship management.
  • Knowledge of Microsoft suite-Excel, word & Power point.
  • 35-40 years old
  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.
APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    Driver / Project Management Office Support, Transitional Police Unit At Tetra Tech
    Tetra Tech in (Abuja)
    Tetra Tech is a leading provider of consulting, engineering, program management, construction management, and technical services.... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    Driver / Project Management Office Support, Transitional Police Unit At Tetra Tech
    Tetra Tech in (Abuja)
    Tetra Tech is a leading provider of consulting, engineering, program management, construction management, and technical services.... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES