Job Vacancy Description
Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood City, California, United States. The company specializes in developing and marketing computer hardware systems and enterprise software products - particularly its own brands of database management systems. As of 2011, Oracle is the second-largest software maker by revenue, after Microsoft. The company also builds tools for database development and systems of middle-tier software, enterprise resource planning (ERP) software, customer relationship management (CRM) software and supply chain management (SCM) software. Larry Ellison, a co-founder of Oracle, had served as Oracle's CEO throughout its history. On September 18, 2014, it was announced that he would be stepping down (with Mark Hurd and Safra Catz to become co-CEOs). Ellison will become executive chairman and CTO. He also served as the Chairman of the Board until his replacement by Jeffrey O. Henley in 2004. On August 22, 2008, the Associated Press ranked Ellison as the top-paid chief executive in the world
Job Title: Technical Account Manager
Job Type: Technical Account Manager
Qualification: BA/BSc/HND
Experience: 5 years
Location: Lagos
Job Field: Sales / Marketing / Retail / Business Development
Reference No.: 200006H9
Location: Lagos
Job: Support
Job Type: Regular Employee Hire
Detailed Description
- This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products.
- In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
- This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area.
- The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation.
- He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills.
- The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.
- Leading contributor individually and as a team member, providing direction and mentoring to others.
- The Technical Account Manager (TAM) establishes and maintains professional relationships with customer executives to ensure the highest level of customer satisfaction.
- The TAM aligns contracted services with customer goals and objectives, and provides advice and guidance to executives for maximum ROI and customer success.
- Coordinates delivery of all Advanced Customer Services and liaises with other Oracle LOBs to meet customer goals and objectives, and ensure contract renewal and customer references.
Overall Responsibilities
Service Delivery & Account Management:
- The TAM will be managing projects and service delivery for Advanced Customer Services (ACS) for customers operating both on premise and on various cloud deployments. Build and maintain C-Level relationships with customers' stakeholders, participate in Business Development, and act as trusted advisor for Oracle customers.
- Works proactively with the customer to understand key customer projects and goals and aligns Oracle ACS Services to assist; manages all ACS aspects of the relationship between Oracle and the customer.
Project P&L Management – Margin Management:
- Manages flow and execution of work related to procured services. Optimizes margin through effective resource management
- Customer Advocacy and advice on how customer works best with Oracle - Serves as the customer advocate within Oracle - across all lines of business - clearly articulating the customers’ position to the appropriate Oracle management while maintaining the integrity of an Oracle employee and the interest of the company. Includes reactive and escalation management.
- Account Planning and Reviews - Conducts regular Status meetings and Account Review meetings with the customer.
- Business Development, including identifying new service opportunities and works with sales on closing - Recognizes and solicits business opportunities within customer accounts and develops to the point where the sales organization can engage in deal pursuit.
- Internal & External reporting, including communicating value of service and KPIs to customers. - Conducts regular internal Account Review meetings with Oracle Support management; Manages Account Documentation including Joint Contact & Escalation Guide, Service Delivery Plan, Account Review Documents, KBR/KPI data, and Scorecard data.
- The candidate will be responsible for managing complex Oracle projects, and interact with C-Level stakeholders.
