Team Captain At Moove

Job Details

Job Title: Team Captain At Moove
Organisation: Moove
Location: Lagos State
Min Work Experience: 1 year(s)
Qualification: B.Sc
Industry: Business Strategy/ Management
Course: Related Discipline
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Moove is a subsidiary of Grace Lake Partners (GLP). Like all GLP companies, Moove was founded on the principle of Creating Shared Value in Africa by providing solutions to socio-economic challenges whilst building a viable business. Moove seeks to solve three challenges: providing flexible employment by democratizing car ownership; providing convenient and accessible auto-finance products; supporting social mobility by significantly improving the quality of cars available to riders on the Uber platform across Africa.

We are recruiting to fill the position below:

Job Title: Team Captain

Location: Lagos

Role Description
The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilization:

  • Monitor drivers’ performance
  • Conduct daily check-in on drivers’ pulse
  • Support drivers
  • Solve drivers issues while drivers are in transit
  • Receive inbound calls from drivers
  • Make outbound calls to drives
  • Conduct driver survey
  • Compile data from driver survey
  • Accountability of all Moove vehicles
  • Ensure that drivers obey rules and regulations as laid down by the company.
  • Ensure that drivers get right information from the company.

Qualifications

  • Degree in any discipline.
  • 1-year experience in customer care/support role.
  • Experience in the transportation industry is an added advantage

Key Attributes:

  • Excellent Communicator
  • Excel
  • Ability to manage people
  • Work under to pressure
  • Attention to details

KPIs:

  • 95% of assigned drivers work daily to achieve consistency in drivers’ performance.
  • 95% of drivers meet KPIs
  • Response time to solving issues
  • Escalate issues immediately

Method of Application
Interested and qualified Candidates should send their application to: talent@moove.africa using "Team Captain - Job Board" as the Subject of the Mail.

APPLY HERE
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