Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position of:
Job Title: Software Support Engineer - Dynamics CRM
Ref Number: 241467 Location: Lagos
We're growing rapidly. Would you like to join us?
Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
Do you want to gain global experience and get extensive training on high-end software products and solutions?
Do you take pride in delivering great customer service?
About the role
As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What you’ll be doing
Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.
What you'll need
1-2 years’ experience in technical or customer support
Knowledge of ERP & CRM technology, SQL, OOP, Active Directory, IIS.
Strong researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed