Software Support Engineer at Tek Experts

Job Details

Job Title: Software Support Engineer at Tek Experts
Organisation: Tek Experts
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: B.Sc
Industry: Software/ Programming/ Web development
Course: RELATED DISCIPLINE
Recommended links

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Software Support Engineer - Dynamics ERP

Ref #: 242148
Location: Lagos
Department: Dynamics

Job Description

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
  • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Working on the Dynamics ERP team you will be supporting customers experiencing difficulties with their relationship management system
  • Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What You'll Be Doing

  • Provide Dynamics 365 Finance and Operations support for users via phone and email.
  • Follow best practices and processes to deliver top-notch customer satisfaction
  • Field incoming problems from end-users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
  • Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
  • Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner.
  • Accurately maintain logs and documentation related to Service Requests gotten from customers.
  • Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes.
  • Assist in creating end-user documentation, instructions, procedures, and processes
  • All other duties as assigned.

Skills and Experience You'll Need

  • Bachelor's Degree in Information Technology or related education from technical institute is a plus.
  • Microsoft SQL Server Administration
  • Windows Server Administration
  • Microsoft Azure Virtual Machine Management
  • Microsoft Office 365 Knowledge
  • Azure Active directory
  • Must be able to read, write and speak English fluently to be considered for this role
  • Excellent verbal, interpersonal and written skills required to communicate with users.
  • 2+ years of experience in a technical support environment.
  • Experience with Microsoft Dynamics AX, NAV or Any Other ERP Solution would be an asset.
  • Can work a shift-based job.

Application Closing Date
Not Specified.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Full Stack Developer At Zercom Systems Nigeria Limited
    Zercom Systems Nigeria Limited in (Lagos State)
    Zercom Systems Nigeria Limited is a privately held company. We are a solutions-driven organization utilizing state of the art tech... Read more

    Software Project Manager At The Concept Group
    The Concept Group in (Lagos State)
    The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial... Read more

    Front End Developer At Structured Energy Systems Limited (SES)
    Structured Energy Systems Limited (SES) in (Lagos State)
    Structured Energy Systems Limited (SES) is THE innovative fintech, engineering, e-commerce and content distribution company. Our a... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Full Stack Developer At Zercom Systems Nigeria Limited
    Zercom Systems Nigeria Limited in (Lagos State)
    Zercom Systems Nigeria Limited is a privately held company. We are a solutions-driven organization utilizing state of the art tech... Read more

    Software Project Manager At The Concept Group
    The Concept Group in (Lagos State)
    The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial... Read more

    Front End Developer At Structured Energy Systems Limited (SES)
    Structured Energy Systems Limited (SES) in (Lagos State)
    Structured Energy Systems Limited (SES) is THE innovative fintech, engineering, e-commerce and content distribution company. Our a... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES