Service Management Executive At Interswitch

Job Details

Job Title: Service Management Executive At Interswitch
Organisation: Interswitch
Location: Lagos State
Min Work Experience: 3-5 year(s)
Qualification: B.Sc
Industry: Information Technology/ ICT
Course: Related Discipline
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Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Service Management Executive

Location: Lagos

Job Purpose

  • Utilize Insights, Data and Service Improvements Initiatives to deepen business value across the Digital Commerce Business.

Responsibilities

  • Identify faulty operational processes from the Consumers’ point of view, collaborate with teams within Interswitch to drive implementation of identified service enhancements.
  • Collaborate with Business teams within Digicom during new product introductions, oversee the customer journey to ensure efficient service delivery.
  • Own resolution of issues raised by customers via support portals and ensure resolution within a specified timeframe.
  • Work with internal teams to drive continuous customer engagement, increase activities across all consumer products and reduce monthly churn rate.
  • Research and collate market intelligence, conduct advanced quantitative and qualitative analyses of market trends across.
  • Oversee the generation and analysis of data to provide recommendations for continuous business improvement to aid service performance review and trends analysis.
  • Function as the Business Intelligence Champion for the team.

Education and Experience

  • Academic Qualification(s): Good 1st degree in relevant discipline
  • Experience (Number of relevant years):  3 – 5 Years

Application Closing Date
Not Specified.

APPLY HERE
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