Service Executive (Management Information System) At SIMS Nigeria Limited

Job Details

Job Title: Service Executive (Management Information System) At SIMS Nigeria Limited
Organisation: SIMS Nigeria Limited
Location: Lagos State
Min Work Experience: 5 year(s)
Qualification: B.Sc / HND
Industry: Information Technology/ ICT
Course: RELATED DISCIPLINE
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SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Service Executive (Management Information System)

Location: Ikeja, Lagos

Core Responsibilities

  • Support NSM on day to day operational activities-report sharing and follow up with SVCs.
  • Support NSM for approvals and customer data base management.
  • Report compilations-KPI Performance/Supply spare parts status/safety stock, etc.
  • Responsible for follow up with SVC email & social media escalation closures.
  • Responsible for cannibalization/replacement/local purchase document verification.
  • Responsible for maintenance of trade issue database & tracking.
  • Responsible for performance reports of service KPI on daily, monthly, quarterly, half-yearly and yearly basis.
  • Work effectively as part of a team to achieve individual, team and organizational objectives.

Key Responsibility Areas:

  • Operational Support to NSM.
  • Performance reports of service KPIs on daily, monthly, quaterly, half yearly and yearly basis.
  • Daily dashboard of DWR.
  • Cannibalization/replacement verifications.
  • Providing strong reporting and analytical information support to service team.
  • Generating both periodic and ad hoc reports as needed.

Requirements

  • Bachelor's Degree or equivalent
  • Minimum of 5 years experience in MIS data management-Customer service Department.
  • Proficiency in the use of Microsoft office applications Ц MS Excel, Word and Powerpoint.
  • Strong analytical, numerical data management skill.
  • Should have ability to work with team and have time management and organizational skill.
  • Should be result oriented and have immaculate credentials of honesty and integrity.
  • Proficient in verbal and written communication skills.
  • Proficient in reporting and data management of service operations
  • Customer relationship management
  • 30-35 years
  • The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.
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