Service Centre Supervisor At SIMS Nigeria Limited

Job Details

Job Title: Service Centre Supervisor At SIMS Nigeria Limited
Organisation: SIMS Nigeria Limited
Location: Kano State
Min Work Experience: 8-10 year(s)
Qualification: B.Sc / HND
Industry: Customer Service
Course: Electrical / Electronics Engineering or any other relevant discipline.
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SIMS Nigeria Limited is a major distributor of consumer electronics products. We have a factory for the assembly of electronics products.

We are recruiting to fill the position below:

Job Title: Service Centre Supervisor

Location: Kano
Employment Type: Full-time

Job Description

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

Core Responsibilities

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring of same.
  • Review of daily working report with team and taking corrective measures.
  • Cordination with spare parts officer for raising the parts orders & tracking.
  • Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
  • Ensure quality service delivery with minimum repeate repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of sparepart failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring and completion of AMCs (Annual Maintenance Contract).
  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly/quarterly spareparts counting and labelling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, backend and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience /Qualifications / Skills

  • Minimum of HND / B.Sc. in Electrical / Electronics Engineering or any other relevant discipline.
  • Minimum of8-10 years Technical Service/Maintenance experience in a Sales driven organisation
  • Good knowledge of a recognized ERP package
  • Ability to think outside box
  • Leadership skill
  • Attention to details
  • Communication skill
  • Customer relationship management.
  • Knowledge of microsoft suite-Excel, word & Powerpoint.
  • 35 - 40 years old.
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