Reverse Operations Associate - Jumia At Jumia

Job Details

Job Title: Reverse Operations Associate - Jumia At Jumia
Organisation: Jumia
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: BSc
Industry: Logistics/ Transportation/ Supply
Course: Logistics & Supply Chain
Recommended links

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

We are recruiting to fill the position below:

Job Title: Reverse Operations Associate - Jumia

Location: Lagos
Job Type: Full Time
Department: Operations - Vendor Excellence - Vendor Experience 

Job Objective

  • As Reverse Ops Associate, your responsibility is to build engagement with vendors to ensure all packages in reverse flow is received by the vendors at the shortest possible time and vendor's convenience.

Responsibilities

  • Implementing the 21/30-day vendor commitment to ensure all packages breached are captured and processed for payment to vendors
  • Interacting with vendors via Salesforce to resolve all issues relating to the return of items to vendors.
  • Managing the vendors seller ID card process; Procurement & distribution to the hubs.
  • Conceptualizing, brainstorming and creating engaging, informative, relevant and viral-worthy processes to enhance Jumia Mall and Jumia Services operations.
  • Works directly with Jumia services returns unit to ensure smooth operations of return items to vendors
  • Analyzing and Implementing forfeiture process due to non-compliance pick up timeline by vendors.
  • Monitoring and enforcing healthy inventory i.e only fast moving items remain in the warehouse and slow moving items are returned to vendors within SLA.
  • Maintaining good customer experience by monitoring the delisting of SKUs with high return rate and issues.
  • Ensuring and monitoring prompt communication is sent to sellers on the state of their reverse packages.

Qualifications & Experience

  • B.Sc Operations / Logistics & Supply Chain or other related fields.
  • Minimum of 2 years’ experience working in a fast-paced corporate environment preferably in a similar role.
  • Excellent use of excel would be an advantage.
  • Good knowledge of the Online Marketplace and the Ecommerce Industry.
  • Basic knowledge of HTML is an advantage.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

 

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Warehouse coordinator At Bonzee Consulting
    Bonzee Consulting in (Lagos State)
    Bonzee Consulting is a forward-thinking and people-oriented HR/Business Advisory company. We are recruiting to fill the position b... Read more

    Dispatch Rider At The Way It Fits Clothing
    The Way It Fits Clothing in (Lagos State)
    The Way It Fits Clothing is recruiting suitable candidates to fill the position below: Job Title: Dispatch Rider Location: Ikeja,... Read more

    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Warehouse coordinator At Bonzee Consulting
    Bonzee Consulting in (Lagos State)
    Bonzee Consulting is a forward-thinking and people-oriented HR/Business Advisory company. We are recruiting to fill the position b... Read more

    Dispatch Rider At The Way It Fits Clothing
    The Way It Fits Clothing in (Lagos State)
    The Way It Fits Clothing is recruiting suitable candidates to fill the position below: Job Title: Dispatch Rider Location: Ikeja,... Read more

    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES