Retail / Operations Manager At Owens and Xley Consults

Job Details

Job Title: Retail / Operations Manager At Owens and Xley Consults
Organisation: Owens and Xley Consults
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: B.Sc / HND
Industry: Business Strategy/ Management
Course: RELATED DISCIPLINE

Owens and Xley Consults - Our client, a luxury fashion company is currently recruiting a suitably qualified candidate to fill the position below:

Job Title: Retail / Operations Manager

Location:
 Lekki, Lagos
Job type: Full time

Duties and Responsibilities

  • Plan out work assignments and work schedules of the employees and assign specific duties to employees
  • Ensure that the store personnel comply with the storeТs security, sales and record taking practices and procedures.
  • Model and promote great customer service
  • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
  • Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
  • Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
  • Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
  • Inform BDM of competitor activities / promotions and strategies
  • Maintain an in-depth knowledge of products
  • Lead by example and model behavior that reflects the brandТs core values
  • Recruit, guide and develop a team of professional sales staff, according to local HR directives
  • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
  • Continually develop the sales associates and other staff so they can grow with the Company as it grows
  • Work with HR on assessing all the sales associates, and store support staff
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
  • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

Daily Tasks:

  • Perform opening and closing procedures
  • Attend to customers
  • Take opening and closing stock count
  • Ensure store is visually appealing
  • Collate and communicate customer feedback.

Weekly Tasks:

  • Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
  • Prepare weekly operations reports.

Monthly Tasks:

  • Work with BDM to prepare sales report
  • Prepare inventory report.

Key Requirements

  • Bachelor's Degree or HND in a related field
  • 2-years working experience in a similar role
  • Strong writing and oral communication skills
  • Management skills
  • Strong customer service approach and attitude
  • Must live in Lekki Axis

Salary
N100,000 - N120,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com with the job role as the subject of the mail.



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