Restaurant Operations Manager At A reputable company

Job Details

Job Title: Restaurant Operations Manager At A reputable company
Organisation: A reputable company
Location: Lagos State
Min Work Experience: NOT SPECIFIED year(s)
Qualification: BSC/HND/BA
Industry: Business Strategy/ Management
Course: RELATED DISCIPLINE
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A reputable company is recruiting suitably qualified candidates to fill the position below:

Job Title: Restaurant Operations Manager

Location: Lagos

Job Brief

  • We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
  • Restaurant Manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
  • We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations.

Requirements

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration, Hospitality Management or culinary schooling is a plus.

Application Closing Date
30th September, 2020.

How to Apply
Interested and qualified candidates should send their CV to: pdc@prisdavconsulting.com using the "Job title" as subject of the email.

Note: Please do not apply if you do not qualify as only shortlisted candidates will be contacted.

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