Recruitment For Team Member, Voice and Wireless Service At United Bank for Africa Plc (UBA)

Job Details

Job Title: Recruitment For Team Member, Voice and Wireless Service At United Bank for Africa Plc (UBA)
Organisation: United Bank for Africa Plc (UBA)
Location: Nationwide
Min Work Experience: 2-5 year(s)
Qualification: No Specified Qualification
Industry: Information Technology/ ICT
Course: Related Discipline
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United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Voice and Wireless Service

Location: Nigeria
Reporting Line: Team Lead, Voice and Wireless Service

Responsibilities

  • Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.
  • Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.
  • Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony/Video traffic on the network.
  • Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
  • Remain current on new transport protocols, products, and standards in support of VoIP/Video systems development and equipment procurement.
  • Integrate IP telephony/Video systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
  • Provide leadership for implementing new VoIP/Video products or services, as well as the technical resources required to manage them.
  • Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware/Video and/or applications.
  • Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.

KPIs:

  • Operational downtime associated with Network and Voice Support Services
  • IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure
  • Service uptime
  • Prompt delivery and accuracy of report.

Qualifications

  • Minimum years of experience: 2-5 years’ work experience in relevant field
  • Certifications: Having a certification from a reputable institution will be an added advantage.
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