Recruitment For Team Member, Internet Banking / e-Commerce Tech Support At United Bank for Africa Plc (UBA)

Job Details

Job Title: Recruitment For Team Member, Internet Banking / e-Commerce Tech Support At United Bank for Africa Plc (UBA)
Organisation: United Bank for Africa Plc (UBA)
Location: Nationwide
Min Work Experience: 2-5 year(s)
Qualification: No Specified Qualification
Industry: Banking
Course: Related Discipline
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United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Internet Banking / e-Commerce Tech Support

Location: Nigeria
Reporting Line: Team Lead, Internet Banking/e-commerce Tech Support

Responsibilities

  • Providing first level support for Internet Banking /Digital Banking Platforms.
  • Monitoring of Internet Banking /Digital Banking Platforms. Immediate escalation of identified failures or possible failure triggers
  • Investigating and Resolution of of transaction issues on the Internet Banking /Digital Banking Platforms.
  • Carry out Resource utilization checks and House Keeping Services across the Internet Banking /Digital Banking Platforms.
  • Deployment of WebSphere Application upgrades and installation of patch fixes
  • Support of IBM Enterprise Service Bus (ESB).
  • Support and Management of Linux/Unix Operating System.
  • Any other tasks as assigned by the Team Leads.

KPIs:

  • 100% uptime of Internet Banking /Digital Banking Platforms.
  • Achieve 99.99% Transaction Success rate daily.
  • Achieve 100% closure of Incident logs as assigned daily.

Qualifications

  • Minimum of  2-5 years’ work experience in a relevant field
  • Certifications; Having a certification from a reputable institution will be an added advantage.
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