Recruitment For Team Member, Enterprise Application Support At United Bank for Africa Plc (UBA)

Job Details

Job Title: Recruitment For Team Member, Enterprise Application Support At United Bank for Africa Plc (UBA)
Organisation: United Bank for Africa Plc (UBA)
Location: Nationwide
Min Work Experience: 2-5 year(s)
Qualification: No Specified Qualification
Industry: Information Technology/ ICT
Course: Related Discipline
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United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Enterprise Application Support

Location: Nigeria
Reporting Line: Team Lead, Enterprise Application Support

Responsibilities
Documentation of Enterprise architecture baseline:

  • Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
  • Ensure up-to-date procedures for both end-users and operators of these systems.

Process optimization:

  • Ensure timely understanding of any new software integration into company systems
  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
  • Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7 x 365

Project Delivery Effectiveness:

  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:

  • Take necessary and prompt corrective actions to ensure the achievement of set objectives

Issue Closure within TAT:

  • Ensure that support Issue raised by the business are resolved within the agreed TAT.
  • Ensure mitigation against future occurences.

Adhoc:

  • Render periodic report for management descision making
  • Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring

KPIs:

  • Customer Satisfaction
  • IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure
  • Internal Process
  • Service uptime
  • Closure of Issues within TAT.

Qualifications

  • Minimum of  2-5 years’ work experience in a relevant field
  • Certifications; Having a certification from a reputable institution will be an added advantage.
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