Recruitment For Team Member, Channel Switching Services At United Bank for Africa Plc (UBA)

Job Details

Job Title: Recruitment For Team Member, Channel Switching Services At United Bank for Africa Plc (UBA)
Organisation: United Bank for Africa Plc (UBA)
Location: Nationwide
Min Work Experience: 2 year(s)
Qualification: B.Sc
Industry: Information Technology/ ICT
Course: Any Engineering discipline, preferably in Computer / Electronic Engineering / Science
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United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Channel Switching Services

Location: Nigeria
Reporting Line: Team Lead, channel Switching Services Africa

Responsibilities

  • Monitoring of Channel services (Postilion/FEP, ATMs, WEB and POS, KIMONO, CRM, GCRM, CIPG, TAMs) and immediately escalation of identified failures or possible failure triggers.
  • Able to follow though and implement identified short and long term strategic plans geared toward ensuring that the infrastructure capacity meets existing and future business requirements
  • Maintain zero level of issues by promptly addressing challenges either identified or reported by stakeholders
  • Comply with agreed service level agreements with business units and external service providers
  • Participate in quarterly meeting with application vendor to review performance and identified areas of improvement
  • Provide support in line with documented operational policies, and procedures
  • Daily backup of all platforms must be ensured and also show proof of data movement to agreed repository
  • Participate in user acceptance test/ provide support on assigned projects
  • Resolution of user issues within agreed SLA.
  • Ensure correct logging of all identified failures/deployment/enhancement of issues failure grid
  • Proactively identify, escalate and follow through on resolving the cause of systems challenges
  • Methodical investigation, analysis, review and documentation of the cause of failures and attendant resolution for future reference.
  • Ensure proper documentation of all IT operations process/procedures and configuration items
  • Stay current on new industry based technical trends and infrastructure optimization opportunities
  • Build and foster an effective Channel services team to enable service excellence
  • Ensure Antivirus has updated patch running on the FEP/Postilion and it’s sub-systems
  • Perform other duties as may be assigned by the unit/team Lead Channel Switching Services
  • Periodic Failover test to DR site to ensure BCP
  • Adhere to the PCIDSS recommendations in-order to protect the Card date environment.
  • Apply Windows patches and fixes on the OS of the Channel servers to protect the systems against Viruses, Trojans and Malware
  • Integration of new project to Postilion as requested by business
  • Ensuring that fees and charges on the Channel systems conform with CBN’s directive
  • Testing/Simulation of Fixes before deployment to production.

Adhoc Functions:

  • Generate ATM, POS, WEB transaction reports
  • Perform all periodic maintenance activities on storage infrastructure platform, including system software configuration, user account maintenance, file systems and volume groups management, patches updates etc.
  • Generate Card related reports
  • Carryout analysis on failure response code with a view of fixing causes of failures to improve transaction success rate
  • Incident report, for major incident affecting card transactions
  • Assigning of IT help desk logs
  • Resolving of Alert related issues on the IT help desk.

KPIs:

  • Customer Debit Card Service rating: Top 3 – Corporate; Top 5 – Retail
  • Debit Card Penetration: Top 1
  • ATM/ FEP transaction count: Top 1of 24
  • System effectiveness (FEP/CRM/TAMs/BDLite/Kimono):System availability and success rate >99.9999%.
  • Ensure all initiatives are executed within SLA (Inclusive of Process Improvement initiatives)
  • Deployment of planned product roll-out across the Group: Top 1 of 24.

Qualifications

  • Minimum of a Bachelor's degree in Any Engineering discipline, preferably in Computer / Electronic Engineering / Science
  • Professional certifications in any Information Technology Course will be an added advantage.

Experience:

  • Minimum of two (2) years’ work experience with at least one (1) year spent in any Banking function.
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