Recruitment For An Operations Team Lead at Alan & Grant in Rivers State

Job Details

Job Title:	Recruitment For An Operations Team Lead at Alan & Grant in Rivers State
Organisation:	Alan & Grant
Location:	Rivers State
Min Work Experience:	4 year(s)
Qualification:	BA/BSc/HND
Industry:	Administration/ Office/ Operations
Course:	Business Administration

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Job Title: Operations Team Lead

Location: Port Harcourt – Rivers

Job Description

The E-commerce Operations Team leader will report to the E-commerce Operations Manager, and will support key administrative and services related activities, and interface across multiple departments.
He/she will assist the manager in the planning, directing, and coordination of e-commerce support services, and will play a key role towards the growth of the department.

Roles & Responsibilities

Work with the Operations manager on issues relating to accounts, budgets, and expenditure
Help manager plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
Support new staff training efforts on operating the e-commerce platforms
Ensure prompt and optimal performance by delivery companies, work with the marketing team to optimize websites and other advert platforms
Help the Operations Manager identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
Collate finance related data and disseminate to team to enable the completion of related tasks
Maintain a safe and secure work environment and develop personnel growth opportunities
Supervise team and ensure they respond to customer queries in line with standards set and agreed response times, Help manager drive continuous improvement to customer service experience
Manage direct report performance, coach, develop policies, and enforce consequence management, policies, and procedures
Maintain a safe and secure work environment and develop personnel growth opportunities
Supervise operations of third-party vendors
Support team efforts to drive business impact wherever possible
Support the deployment of stock management tools and processes
Track and report fraudulent activities to line management
Support execution of operations and financial processes
Liaise with outlet CMOs and collate all LC data
Help manager improve ratio of customer service vs order confirmation emails
Supervise team and ensure they respond to customer queries in line with standards set and agreed response times
Help manager drive continuous improvement to customer service experience
Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
Improve program and service quality, devise new applications; update procedure and evaluate.

Requirements

Candidates with a Bachelor’s degree in Business Administration or related fields with a minimum of Second Class Upper
Advanced degrees such as a Master’s degree is highly desired and provides additional advantage
4+ years of work experience, with experience in a similar position, tracking budget expenses, supervising e-commerce operations, engaging multiple stakeholders, supervising processes, coaching and mentoring, and promoting process improvement
Prior experience, and proven track record of training and motivating e-commerce teams
Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment
Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
Vendor management experience, and project and program management experience

Application Deadline
Not Specified.

APPLY HERE

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