Recruitment For An Operations Manager At Nokia Nigeria In Abuja

Job Details

Job Title: Recruitment For An Operations Manager At Nokia Nigeria In Abuja
Organisation: Nokia Nigeria
Location: Abuja
Min Work Experience: 10 year(s)
Qualification: B.Sc / HND
Industry: Project Management
Course: Telecommunication Engineering or equivalent
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Job Description

Operations Manager

Ref No: 1900000KXS
Location: Abuja

Main Purpose of Role

  • Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.
  • It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure.

Main Responsibility Areas

  • Organizational Leadership & Development
  • Contractual Service Delivery
  • Business Development & Support
  • 3rd Party Management
  • Profit & Loss.

Key Tasks

  • Organizational management and development
  • Ensures Network operational performance
  • Interface management to subcontractors & 3rd parties
  • Ensure processes and procedures are regularly reviewed and updated
  • Customer liaison for escalated Network Operations matters
  • Employee Motivation
  • Operational Reporting
  • Budgeting & Control.

Key Interfaces:

  • Customer CTO (or equivalent)
  • Customer Care (or equivalent)
  • Customer Team
  • 3rd Party suppliers & Subcontractors

Key Performance Measures:

  • Customer satisfaction
  • Network KPI’s
  • SLA’s & OLA’s
  • Profitability
  • Employee churn

Qualifications

  • Bachelor’s degree in Telecommunication Engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment

Key Competencies:

  • Managed Service Management
  • Leadership
  • People Management
  • Process Management
  • Customer Service
  • Business Awareness
  • Innovation.
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