Recruitment for a Front Desk / Customer Service Officer at Clear Essence California Spa & Wellness Resort in Lagos state.

Job Details

Job Title: Recruitment for a Front Desk / Customer Service Officer at Clear Essence California Spa & Wellness Resort in Lagos state.
Organisation: Clear Essence California Spa & Wellness
Location: Lagos State
Min Work Experience: 3 year(s)
Qualification: BSC/HND
Industry: Hospitality/ Food services
Course: hotel management /Hospitality
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Front Desk / Customer Service Officer

Location: Lagos

Job Summary
We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the follow…

Job Description

  • We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the following set skills, qualification, and attributes:
  • Ensure proper handling of guest complaints and monitor customer satisfaction with surveys and comment cards.
  • Uphold gracious front desk procedures in the booking and handling of customers.
  • Prepare guest folio and check-out procedures and able to review checkouts.
  • Ensure that reservation operations and procedures are maintained and improved to retain optimum efficiency at all times.
  • Perform multi-task functions and exhibit excellent problem-solving skills in relation to dealing with guests.
  • Provide weekly and monthly occupancy forecast and maintain accurate occupancy forecast to avoid over/under booking.
  • Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone pertaining to facility amenities and services.

Experience Required

  • Substantial Customer Service background within the hotel industry, with at least 4 year’s front desk experience.
  • Daily hotel operational knowledge, with a minimum of three year’s experience.

Job Requirements

  • Certified hotel administrator and a graduate degree or equivalent from a reputable higher institution would be an added advantage.
  • Proficient in the use of Front Office software.
  • Advanced use of Microsoft Word and Excel.

Personal Attributes Required:

  • Excellent written and verbal communication skills.
  • Demonstrate accuracy and thoroughness, and exhibit sound judgment.
  • Ability to develop and maintain gracious and efficient front desk procedures.
  • Ability to deliver superior and consistent guest experience through employee development, service standards, and training.
  • Understand business implication of decisions and demonstrate good Knowledge of the market and competition.
  • Manage to compete for demands and able to deal with frequent change, delays, or unexpected events.
  • Excellent organizational skills and ability to improve and promote quality.
  • Self-motivated and exhibit calmness under pressure, with a flexible approach.
  • Strong commitment to teamwork and supporting the wider objectives of the Company.

Application Deadline
30th April, 2020.


Method of Application
Interested and qualified candidates should send their CV to: hr.cecswr@yahoo.com using the Job Title as subject of the email.

Note: Only Candidates with the required qualification, experience and attributes will be considered.

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