Recruitment for a Front Desk / Customer Service Officer at Clear Essence California Spa & Wellness Resort in Lagos state.

Job Details

Job Title: Recruitment for a Front Desk / Customer Service Officer at Clear Essence California Spa & Wellness Resort in Lagos state.
Organisation: Clear Essence California Spa & Wellness
Location: Lagos State
Min Work Experience: 3 year(s)
Qualification: BSC/HND
Industry: Hospitality/ Food services
Course: hotel management /Hospitality
Recommended links

Front Desk / Customer Service Officer

Location: Lagos

Job Summary
We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the follow…

Job Description

  • We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the following set skills, qualification, and attributes:
  • Ensure proper handling of guest complaints and monitor customer satisfaction with surveys and comment cards.
  • Uphold gracious front desk procedures in the booking and handling of customers.
  • Prepare guest folio and check-out procedures and able to review checkouts.
  • Ensure that reservation operations and procedures are maintained and improved to retain optimum efficiency at all times.
  • Perform multi-task functions and exhibit excellent problem-solving skills in relation to dealing with guests.
  • Provide weekly and monthly occupancy forecast and maintain accurate occupancy forecast to avoid over/under booking.
  • Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone pertaining to facility amenities and services.

Experience Required

  • Substantial Customer Service background within the hotel industry, with at least 4 year’s front desk experience.
  • Daily hotel operational knowledge, with a minimum of three year’s experience.

Job Requirements

  • Certified hotel administrator and a graduate degree or equivalent from a reputable higher institution would be an added advantage.
  • Proficient in the use of Front Office software.
  • Advanced use of Microsoft Word and Excel.

Personal Attributes Required:

  • Excellent written and verbal communication skills.
  • Demonstrate accuracy and thoroughness, and exhibit sound judgment.
  • Ability to develop and maintain gracious and efficient front desk procedures.
  • Ability to deliver superior and consistent guest experience through employee development, service standards, and training.
  • Understand business implication of decisions and demonstrate good Knowledge of the market and competition.
  • Manage to compete for demands and able to deal with frequent change, delays, or unexpected events.
  • Excellent organizational skills and ability to improve and promote quality.
  • Self-motivated and exhibit calmness under pressure, with a flexible approach.
  • Strong commitment to teamwork and supporting the wider objectives of the Company.

Application Deadline
30th April, 2020.


Method of Application
Interested and qualified candidates should send their CV to: hr.cecswr@yahoo.com using the Job Title as subject of the email.

Note: Only Candidates with the required qualification, experience and attributes will be considered.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Hotel Cleanliness Supervisor At Marriott International
    Marriott International in (Akwa Ibom State)
    Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79... Read more

    Job Opening For A Porter At STP Apartments
    STP Apartments in (Abuja)
    STP Apartments, a hotel managed by Grand Bezer Nigeria Limited, is recruiting to fill the position below: Job Title: Porter Locati... Read more

    Store Officer At FoliXx Hospitality
    FoliXx Hospitality in (Lagos State)
    FoliXx Hospitality is a company incorporated under the laws of the Federal Republic of Nigeria with RC Number, RC1518225 and its r... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Hotel Cleanliness Supervisor At Marriott International
    Marriott International in (Akwa Ibom State)
    Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79... Read more

    Job Opening For A Porter At STP Apartments
    STP Apartments in (Abuja)
    STP Apartments, a hotel managed by Grand Bezer Nigeria Limited, is recruiting to fill the position below: Job Title: Porter Locati... Read more

    Store Officer At FoliXx Hospitality
    FoliXx Hospitality in (Lagos State)
    FoliXx Hospitality is a company incorporated under the laws of the Federal Republic of Nigeria with RC Number, RC1518225 and its r... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES