Recruitment For A Customer Support And Credit Collection At QuickCheck In Lagos State

Job Details

Job Title: Recruitment For A Customer Support And Credit Collection At QuickCheck In Lagos State
Organisation: QuickCheck
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: No Specified Qualification
Industry: Customer Service
Course: Customer Care Service
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Job Vacancy Description

Customer Support and Credit Collection

Location: Lagos, Nigeria
Job type: Full Time
Level: Entry Level

Description

  • Are you interested in joining a fast-growing international startup, aiming at a meaningful financial inclusion of emerging markets and work in a flexible environment filled with learning opportunities?

About the Job

  • Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need of any form of collateral or guarantor.
  • The key purpose for this job role is to help clients avoiding the risk of defaulting and minimize frictions in customer acquisition and retention

Responsibilities for this Role

  • Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
  • To embrace the challenge of minimizing loss resulting from non payment of loans
  • Ensuring the CRM tool is used to record interactions with clients, fast typing-speed while on the phone required
  • At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, … via phone, e-mail, social media
  • To provide feedback on collection activities for policy changes

Your Profile

  • You are a young professional, with high ambitions and desire to learn
  • You have an innate drive for exploring different options for reaching results
  • You love technology: familiar with internet, mobile apps, Android phones, e-mail, social media
  • You can handle multi-tasking and high pressure by prioritizing your work
  • You are an excellent communicator, with strong negotiation skills
  • Previous experience in credit collection or customer support with use of CRM, gives you an advantage

Benefits and Perks

  • Work from the coolest co-working space in Lagos: we got our private office at Seedspace in Ikoyi
  • Be part of a global movement and build your network in 80+ emerging markets
  • Join a young and entrepreneurial company, giving you autonomy and freedom to “run the show”
  • Growth opportunities (both locally and at global level) and support to achieve your mastery (by participating in our internal Seedstars Academy)
  • Terrace with stunning 7th floor view, where you can enjoy lunch served by the in-house restaurant
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