Recruitment For A Customer Service Officer / Sales Associate At Owens and Xley Consults In Lagos State

Job Details

Job Title:	Recruitment For A Customer Service Officer / Sales Associate At Owens and Xley Consults In Lagos State
Organisation:	Owens and Xley Consults
Location:	Lagos State
Min Work Experience:	1-3 year(s)
Qualification:	HND/BSC
Industry:	Customer Service
Course:	Related Discipline

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Owens and Xley Consults - Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below:

Job Title: Customer Service Officer / Sales Associate

Location: Lekki, Lagos

Job Descriptions

Are you Stylish
Do you have excellent customer service skills?
Do you have a passion for fashion?
Can you drive sales?
Are you a people person?
Can you work late hours/overtime?
If the answer is yes, this job opening is for you.

Job Overview

The customer service / sales associates are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. She must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilites

Establish, develop and maintain positive business and customer relationships
Work in line with company policy to achieve set sales targets and outcomes within schedule
Arrange displays on a regular basis and ensure that all displays are properly locked and secured
Report discrepancies and problems to the shop manager.
Give advice and guidance on product selection to customers.
Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
Working within established guidelines, particularly with product lines.
Responsible for security within the store as well as looking out for fraudstersТ shoplifters and fraudulent credit cards etc.
Coordinate all issues with key clients between sales, fulfillment and customer support
Keep a schedule of events /special promotions
Work with management to organize and execute sales campaigns
Perform all other duties as assigned

Daily Tasks:

Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
Keep store tidy and clean and ensure office assistants clean constantly.
Process all cash and card payments
Answer first line queries and complaints from customers.

Weekly Tasks:

Balance cash registers with receipts.
Execute the store's visual merchandising concept

Monthly Tasks:

Work with store manager to conduct inventory count
Work with store manager to prepare store reports

Educational Qualification

HND or B.Sc. in any related discipline preferably Marketing, Business and Finance.

Experience:

1-3 years' experience in direct sales
Experience in the fashion industry a plus

Skills and Abilities:

Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills
Able to work in a fast pace environment
High proficiency in MS Office Suite
Good initiative, time and stress management skills

Personal Attributes:

Keen eye for detail
Have a deep desire to work in the luxury retail industry
Sociable and friendly
Confident and pleasant
Knowledge of current trends
Loves a challenge
Assertive and creative
Stylish

Work Environment:

Work in the office
Will be required to write reports
Might be required to work overtime and on weekends if necessary
MUST reside within Lekki Phase 1

Salary
N50,000 - N60,000 / month

Application Closing Date
17th April, 2020.

How to Apply
Interested and qualified candidates should send their Applications to: recruitment@owensxley.com using the "Job title" as subject of the email.

0906 809 7513

Recruitment For A Customer Service Officer / Sales Associate At Owens and Xley Consults In Lagos State

Job Details

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