Receptionist / Front Office At Residency Hotels Limited

Job Details

Job Title: Receptionist / Front Office At Residency Hotels Limited
Organisation: Residency Hotels Limited
Location: Abuja
Min Work Experience: 3 year(s)
Qualification: OND
Industry: Customer Service
Course: Related Discipline
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Residency Hotels Limited - A major hotel chain endowed with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated.

We are recruiting to fill the position below:

Job Title: Receptionist / Front Office

Location: Guzape, Abuja (FCT)
Employment Type: Full-time

Job Description

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payment.

Requirements

  • Candidates should possess OND qualification with at least 3 years experience.

Salary
N40,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: info@myresidencyhotel.com using the Job Position as the subject of the mail.

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