Lagos Business School is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a significant impact on the practice of management.
The purpose of this recruitment is to find a suitable candidate who will develop and manage clients’ relationship to meet their needs and also ensure business sustainability.
Essential Duties / Key Job Roles and Responsibilities
Track performance of clients on completion of programmes.
Maintain and update customer reference database and associated companies to facilitate marketing activities.
Manage issues affecting ordering of products and meeting clients products demand.
Review and advise on improvement initiatives for an effective meeting of targets.
Facilitate payment of fees by participants in accordance with the SOP. Drive debt recovery plans and credit policy
Support the marketing of Executive Programmes and Open Seminars
Provide brand visibility for each executive education class by establishing social media presence, setting up a special newsletter or report on programme activities sent to participating companies, online coverage of selected sessions etc.
Plan and assist with the design and delivery of programmes including the production of course documentation such as briefing packs, course binders, presentations and any other materials as well as proactively monitoring programme progress and promptly resolving issues
Manage customer feedback and suggest improvements and changes to the structure, content and delivery of programmes.
Collaborate with colleagues to ensure successful graduation of participants in Executive Education.
Any other specific or Adhoc duty to be assigned by the line manager from time to time.
Good first Degree in the field of social science
MBA degree is an added advantage
At least 6 years in a Customer service/marketing position.
Experience gained in Service Marketing, Business Development, Consulting or Client relations will be an advantage.
Planning/organizational skills and initiative
Good interpersonal skills
Excellent time management skills
Excellent oral and written communication skills
Influencing and presentation skills
Flexibility in work schedule
Knowledge of Budgeting and project management
Good knowledge of the executive education market
Customers services skills
Ability to plan and prioritize as required
Working knowledge of MS office
Knowledge of product and channels development and management