Product Operations Analyst - Stocks At Chipper

Job Details

Job Title: Product Operations Analyst - Stocks At Chipper
Organisation: Chipper
Location: Nationwide
Min Work Experience: 1-3 year(s)
Qualification: No Specified Certificate
Industry: Manufacturing/ Production
Course: Related Discipline
Recommended links

Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

We are recruiting to fill the position below:

Job Title: Product Operations Analyst - Stocks

Location: Nigeria

Job Description

  • Our Product Operations Analysts sit within the Operations team and at the heart of Chipper.
  • Product Operations Analysts help keep customers happy by proactively resolving customer issues and acting as a point of escalation for more complicated customer support inquiries.
  • The ideal candidate will be someone with a sound understanding of the stock market investment platforms and a stock market enthusiast.
  • Most important is your ability to respond to customers with empathy and work alongside the customer support team to solve customer problems.
  • The Product Operations team also works closely with the Product and Engineering teams. It’s about much more than resolving tickets. It’s about helping us also find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.

What You Will Be Doing

  • Providing support to the Customer Operations team with customer issues escalated in relation to our stocks product.
  • Proactively identifying patterns and trends of our stocks product issues. Seeing where we can change our processes, tools, or product to make our customers lives easier.
  • Create process or troubleshooting documentation and train other operations team members to allow for smooth customer service for known issues related to our stocks product.
  • Investigate, troubleshoot and triage bugs related to our stocks product, providing a high-quality experience for our customers.
  • Enhance technical support processes and workflows, improving the current support level that will help us action customer-facing issues faster and more efficiently.
  • Effective communication and relationship building with external vendors and service providers for our stocks product.
  • Testing new stocks product features and documenting findings.
  • Working within our systems to resolve ongoing stocks product-related issues until they can be resolved by the Engineering team.
  • Working with the Compliance team to act as the first line of defence to help spot and investigate trends.
  • Familiarity with the product operations role will allow you to expand your knowledge to other areas of customer operations and the company in general. This ranges from the Product teams to the Compliance teams, etc,

Qualifications You Will Need

  • Prior working experience in the investment space dealing with stocks
  • 1-3 years experience in solving difficult customer problems related to stocks product
  • Passionate about solving customer issues
  • Experience working cross-functionally with Engineering, Product, and/or Compliance Teams
  • Experience handling customer inquiries via email, chat, or other written communication
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We are a dedicated, hardworking team that is collectively motivated
  • Have a global mindset and be tolerant of others. We're still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations and an understanding of your co-worker’s roles
  • Be open to working some nights and weekends on a rotating basis.

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem.

 

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Associate Product Manager At Mollo Technology Limited
    Mollo Technology Limited in (Lagos State)
    Mollo Technology Limited is a Fintech company who offers digital payment experience that allows them to engage in the Nigerian eco... Read more

    Senior Analyst, Product Delivery At Mastercard
    Mastercard in (Lagos State)
    Mastercard - We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for com... Read more

    Product Manager At Crypto.com
    Crypto.com in (Nationwide)
    Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and iden... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Associate Product Manager At Mollo Technology Limited
    Mollo Technology Limited in (Lagos State)
    Mollo Technology Limited is a Fintech company who offers digital payment experience that allows them to engage in the Nigerian eco... Read more

    Senior Analyst, Product Delivery At Mastercard
    Mastercard in (Lagos State)
    Mastercard - We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for com... Read more

    Product Manager At Crypto.com
    Crypto.com in (Nationwide)
    Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and iden... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES