Operations Manager At Owens and Xley

Job Details

Job Title:	Operations Manager At Owens and Xley
Organisation:	Owens and Xley
Location:	Lagos State
Min Work Experience:	3 year(s)
Qualification:	HND / B.Sc
Industry:	Administration/ Office/ Operations
Course:	Related Discipline

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Owens and Xley - Our client, a Culinary Company is looking to recruit suitable candidates to fill the position below:

Job Title: Operations Manager

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

In this role, you are to ensure the smooth running of the company on a day-to-day basis.
You are to oversee the operations of all departments and employees in the company and ensure that every employee performs in line with the company’s expectations.
You are also to ensure customers’ orders are taken and deadlines for collection are met, solve customers’ complaints, mediate on staff issues, and ensure the company operates at maximum efficiency.

Duties and Responsibilities

Manage and oversee the daily operations of the company.
Coordinate daily activities and facilitate communication between employees.
Manage and oversee the activities of the customer service officials, decorators, bakers, drivers, and other support staff;
Handle external and internal communication of the company.
Manage calendar, prepare for key events, and ensure events run smoothly.
Attend business meetings, events, and functions on behalf of the MD.
Promote and market the company’s products.
Recommend strategies and advise the MD on issues that pertain to the development of the company;
Coordinate all repairs.
Delegate tasks to other employees;
Ensure customer satisfaction at all times
Oversee customer’s orders from the point of order to the point of delivery or collection
Manage calls, resolve client complaints and other external issues directed from the customer service personnel.
Follow up on customers to get feedback post service delivery
Ensure the quality of the company’s products- cakes, pastries, and desserts are met.
Ensure orders are delivered within the timeline. No late deliveries
Coordinate staff to ensure orders are as specified. No wrong orders
Ensure proper replenishment of stock. No item should be out of stock.
Monitor inventory and ensure zero waste.

Qualifications
Educational Qualification:

Minimum of HND/BSC/BA from a reputable and accredited institution.

Experience:

Minimum of 3 years work experience in an administrative role.

Skills and Requirements:

Proficiency in the use of Microsoft Office Tools especially Word and Excel
Knowledge of software packages like QuickBooks will be an added advantage
Knowledge of principles and processes for providing customer service
Leading and supervising skills
Excellent interpersonal skills
Relate and network with people
Proficient in written and verbal communication
Deliver results and meet customer expectations
Cope with pressures and setbacks
Achieve personal work goals and objectives.
Entrepreneurial and commercial thinking.

Salary
N100, 000 - N 120,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the "Job Title" as the subject of the email.

0906 809 7513

Operations Manager At Owens and Xley

Job Details

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